Refund Policy
Last updated
Two different things get refunded by two different people. We handle your CrumblyOS subscription. The baker handles orders their customers placed.
1. Your CrumblyOS subscription
This is the $24.99/month you pay us. We handle these refunds directly.
- Free trial. Cancel any time during your 14-day trial and you are never charged. There is nothing to refund.
- Cancelling a paid month. Cancelling stops future charges. Your store stays active until the end of the period you’ve already paid for, so the remaining time isn’t wasted.
- Charged by mistake? If you were billed after cancelling, or charged twice, email us and we’ll refund it in full — no argument.
- Extended outage. If CrumblyOS was unusable for a meaningful part of a billing period because of a fault on our side, ask us for a credit or refund for that period.
We generally don’t refund a partial month that you had normal access to. If your situation doesn’t fit neatly into the above, email us anyway — we’d rather sort it out than have you feel cheated.
Approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank. Manage or cancel your subscription any time from the billing portal in your dashboard.
2. Orders your customers place
CrumblyOS does not refund bakery orders. When a customer buys from a storefront, the payment goes directly to that bakery’s own Stripe account. We never hold those funds, so we cannot return them.
If you’re a customer
Contact the bakery you ordered from — their contact details are on their storefront. They set their own policy on cancellations, missed pickups, and refunds.
If you’re a bakery owner
You decide and communicate your own refund policy, and you issue refunds from your Stripe dashboard. We recommend stating your policy plainly on your storefront — especially for deposits, missed pickups, and custom orders, which is where most disputes start.
3. Chargebacks
A chargeback on a bakery order is between the customer, the bakery, and Stripe. A chargeback on your CrumblyOS subscription may result in suspension until it’s resolved — please email us first, it’s almost always faster.
4. Contact
Subscription refunds and billing questions: support@crumblyos.com. Please include the email address on your account.